If you do not agree to these Terms and Conditions, do not access this website. By accessing this website, you agree to be bound by the Terms and Conditions whether or not you have read them. Your access to and use of this website is subject to these Terms and Conditions of Use (Terms and Conditions). territories) who are 18 years of age or older. Acceptance of Terms and Conditions of Use You further certify that you are not a prohibited party under the laws of any applicable jurisdiction and you will not - directly or indirectly - without obtaining prior authorization from FORD and the competent government authorities as required by those laws and regulations: (1) sell, export, re-export, transfer, divert, or dispose of any product offered on this website to any prohibited person, entity, or destination or (2) use the product for any use prohibited by applicable laws, including the laws or regulations of the United States. You specifically acknowledge and understand that products offered on this website are subject to U.S. Department of Commerce, and trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control, in regard to products purchased on this website. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. FORD is not a party to the transaction between you and your dealer, nor does it control the dealer's customer pricing. FORD is providing the website solely to facilitate an efficient and easy means for customers to order parts from participating dealers. Rather, any and all parts purchased through this website are sold to you by your dealer. FORD is not the seller of the parts offered for sale on this website. If you purchase a car from these people, be forewarned that you may experience the same level of service for that vehicle.The Ford Parts online purchasing website ("this website"or "") is brought to you by Ford Motor Company ("FORD") together with the Ford or Lincoln Mercury Dealership that you select as your preferred dealer ("dealer"). This is unquestionably the worst experience with an automobile in my entire 70 years. They are treating me like a leper and my car like a liability hot potato. The truth is that once they got my money for services that they added onto the warranty work, they won’t back up their work and they want nothing to do with me because they have already ripped me off for the cash pay extras which may, or may not have been needed and may have caused the secondary problems. At this point, I cannot imagine ever doing business with Al Packer Lincoln, Al Packer Ford or the Ford Motor Co in the future. I have never encountered such behavior from either a service provider nor a retailer. They say other customers have priority over my car. I have opened a complaint file with Ford and Kacie Copeland says there is nothing she can do to get the dealership to walk into the parking area and get a diagnosis by plugging in the computer. It was the dealership’s show car when bought in Delaware. This car is the top of the Lincoln luxury line with all of the options. They won’t diagnose the car, open a claim or give me a loaner. The General Manager Tracy Manzilotti will not intervene. The Service Manager Tim Olsen won’t return my calls. It has not been drivable for more than 5 miles for the past 5 weeks and sitting in their parking lot for 7 days now without even being plugged in for diagnosis, so I can’t even open up a new claim or get a rental car. After 5 weeks, 2 bills claimed and paid by the warranty company, 2 copays by me and another bill for almost $800, the car is still there, not running. On Oct 4 2022, my Lincoln MKS was delivered by AAA to Al Packer with a malfunctioning fuel injector.
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